Trust Centre
Your trust is our foundation. Here’s how we protect your data and build a service you can rely on.
Our Commitment
At Datumra, we believe technology should simplify, not cause complexity or concern. We handle your data with the same care we use to build our products. This Trust Center is a living document that provides transparency into our security, privacy, and data handling practices. Our goal is simple: to earn and keep your trust through clear, responsible action.
Quick Facts
In-depth Information
Security
We implement multi-layered security controls to protect your information.
Encryption
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption.
Access Controls
Strict internal access controls following least privilege. Access to user data is strictly limited to authorised personnel for troubleshooting and support, governed by internal policies.
Incident Response
Established plan to address security events promptly. To report a security concern, please email security@datumra.com.
Data Handling
We collect and process data only for the purpose of providing and improving our service. For full details, please see our Privacy Policy .
What We Collect
We collect account information (name, email), user-generated content (your diagnostic answers), and technical usage data.
Why We Process It
To operate the service, generate your reports, communicate with you, and ensure security.
Data Retention & Deletion
We retain your data as long as your account is active. You can request account and data deletion at any time by contacting us.
AI Data Use
Our commitment is to use AI responsibly and transparently.
What is Processed:
The content you provide in the diagnostic forms is sent to our AI models to generate your personalised report.
No General Model Training:
Your private data and content are not used to train or improve the general-purpose AI models used by us or our subprocessors.
Cookies
We use cookies to operate and analyse our service. Non-essential cookies are only used with your consent.
You can review and change your preferences at any time.
Subprocessors
We partner with a small number of trusted third-party services.
| Vendor | Purpose | Data | Location |
|---|---|---|---|
| Google Analytics | Website analytics to improve user experience. | Usage Data, Browser Info | USA |
| Stripe | Payment processing for subscriptions and services. | Payment Info, Identity Data | USA |
| Google Cloud / Firebase | Cloud hosting, database, and authentication. | User Content, Account Data | USA/EU |
| Google AI Platform | AI model processing for report generation. | User-submitted diagnostic data (anonymised where possible) | USA/EU |
International Transfers
To provide a global service, your data may be processed in countries outside your own. We use legally-recognised safeguards, like Standard Contractual Clauses, to ensure your data is protected wherever it goes. For more detail, see our Privacy Policy.
Contact Us
For any questions:
Privacy enquiries: privacy@datumra.com
Security concerns: security@datumra.com